10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
A candidate is invited to complete Starbucks' Applicant Insights questionnaire and wants to know how to achieve the highest possible score. Which statement is accurate?
Correct answer: B - There is no score - the questionnaire is not pass/fail
A customer returns to the hand-off plane and says their beverage was made incorrectly. What should the partner do FIRST?
Correct answer: D - Acknowledge the problem and apologise to the customer
On a work-style questionnaire, a candidate selects the most favourable response to every single statement. What is the MOST likely consequence?
Correct answer: A - The profile reads as implausibly uniform and loses credibility
Under the FDA Food Code, the temperature danger zone in which bacteria multiply most rapidly is:
Correct answer: C - 41°F to 135°F (5°C to 57°C)
Asked "Tell me about a time you handled a difficult customer," a candidate replies: "I would stay calm, listen carefully, and try to find a solution." The main weakness is that the answer:
Correct answer: B - describes a hypothetical approach rather than a real past event
A candidate receives the Applicant Insights invitation email on Monday and plans to complete it "when there's a free evening." By when must it be completed?
Correct answer: D - Within 7 days of the invitation email
A candidate applies for a barista position at a Starbucks kiosk inside a large supermarket. Their employer would most likely be:
Correct answer: C - the supermarket operating the licensed store
At the end of a shift a partner counts their till and finds it $15 short. The correct action is to:
Correct answer: A - report the discrepancy to the shift supervisor or manager
A candidate notices that a work-style questionnaire contains several statements that appear to ask the same thing in different words. This is MOST likely because:
Correct answer: B - the instrument is checking whether responses are internally consistent
A partner responds to a complaint about a long wait by explaining that two colleagues called out sick. Why is this a weak response?
Correct answer: D - It offers an explanation in place of acknowledging the customer's experience
The Starbucks Hiring Assessment (SHA) exam is organized into 1 knowledge domains. These free practice questions are drawn from across them so you can see where you're strong and where to study:
The full bank has 1,020 more SHA questions with explanations.
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